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Shipping & Returns

Shipping/Postage


The majority of post is via Royal Mail International Airmail and typically takes 7 to 10 working days to arrive. For larger items/orders I use Couriers eg UPS.

All items listed Free Shipping are Free!! This includes Tracking or Signed For. The $4.50 Handling Charge (see below) does not apply to these items.

For all other orders a one off Handling Charge of $4.50 applies. This covers the basic cost of shipping an item to the Customer so the smallest/lightest item would be around $5.00 to send. The Shipping Cost of each item is given in the product details and Your Cart will automatically calculate the Cost.

Larger Orders


For larger orders please contact us here with details of your proposed purchase and I will email you with a Quotation.


Packaging


Every effort is made to ensure your purchases arrive in a timely fashion and in the condition you would expect. In addition to the items own packaging (where applicable) I use appropriate materials to ensure safe arrival.

Returns


If you are in any way unhappy about your purchase please contact me here and I will do my utmost to resolve any issue. If you are returning goods please could you package appropriately and obtain proof of return via your chosen Courier. Refunds or Exchanges can only be given on return of the item. This includes, where applicable the products own packaging and the entirity of the contents of any item shipped to you. In the event of non arrival of your purchase please allow 15 working days from dispatch before contacting me as, at times, it can take longer particularily at Christmas/New Year. We will NOT accept returns of items purchased elsewhere! In the event of a need to return an item please contact us for specific postage and Customs details for the parcel address and declarations in order to ensure it is correctly returned to us and not delayed due to UK Customs etc.

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Contact Details: Stile top Farm, Lower Norwood Road, Norwood, Otley, LS21 2RA | Tel: +44 7836 361972 | Email: sales@ajmrailways.com

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